Refund policy

At UnderTheInfluence.store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help!

1. Timeframe
You have 30 days from the date of purchase to request a refund.

2. Eligibility
To be eligible for a refund:

• Items must be unworn, unwashed, and in their original condition with tags attached.
• All sale items are final and not eligible for refunds.

3. Process
To initiate a refund:

• Contact customer support at undertheinfluencestore24@gmail.com to request a return authorization.
• Include your order number and reason for the return.
• Once approved, you will receive instructions for returning the item.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.

5. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 3-5 business days.

6. Exceptions

• Please note that intimate apparel and gift cards are not eligible for refunds.

If you have any questions about your order or our refund policy, feel free to reach out to our customer service team!

Thank you for choosing UnderTheInfluence for apparels!